We have to maintain these pipes to make sure water can get from our treatment works to your home, sometimes things go wrong such as leaks and bursts.
For more information on our performance in go to -
How we perform here relates to how many water pipe bursts there are. All water networks were built at different times using different materials. Some are more likely to burst, especially during cold or wet weather.
Weather conditions, such as extreme snow, or very dry summers, can cause pipes to burst or crack.
This increases the amount of water we lose before it reaches customers’ taps - we call this leakage. Leakage levels are normally worked out by calculating the point where finding and fixing a leak would cost more than the cost of the water that is lost.
Our performance in this area is industry leading because we use advanced technology to find and fix any interruptions to the water supply as quickly as possible.
We are also working hard to renew our network of water mains pipes on an ongoing basis and do our best to repair them before they fail.
We are passionate about saving water to help protect the environment and make sure there is a reliable supply of water for future generations. For customers on water meters, this also helps customers to save money on their bills.
Water pressure determines the flow of water from the tap, sometimes customers can experience low or high levels.
This can be caused by a number of reasons including if your water has to travel uphill to get to your home, how much water others are using or there could be a burst in the area.