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Our vision and values
Our goal is to be the national leader in the provision of sustainable water and waste water services.
Northumbrian Water Limited
Northumbrian Water and Essex & Suffolk Water are part of Northumbrian Water Limited, a company registered in England and Wales, which is a member of Northumbrian Water Group.
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Northumbrian Water Group
NWGL is the immediate holding company of Northumbrian Water Limited (NWL) and NWG Commercial Solutions Limited (NWGCSL). All of these companies, together with their respective subsidiaries, comprise the Northumbrian Water Group.
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Annual Performance Report
We are delighted that we have made more improvements to the services we provide to our customers in a number of areas. We hope you find this report helpful.
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Our plan 2020-25
Welcome to our plan for delivering services from 2020-25, developed with help from our customers.
Find out moreLiving water
The Ripple Effect
The Ripple Effect encourages everyone to learn more about water and make small changes to protect our water supply
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Innovation at NWG
Our ambition is to be leading in innovation – both within and beyond the water sector.
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Supporting our Community
We support the communities we serve in a number of different ways
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Branch Out funds
The Branch Out funds help us deliver benefits for our natural environment, building resilience for the wildlife and people who are dependent on it
Find out moreThe Water Forum
An independent blend of industry regulators, experts and independent members who champion on behalf of customers and challenge the company
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Responsible procurement
Ethical procurement of goods, works and services benefits our organisation, the environment and the economy
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Water Environment Improvements
At Northumbrian Water Group, we take care to protect and improve the environment in everything we do, leading by example
Find out moreNews highlights
Northumbrian Water encouraging businesses to beat the freeze this winter
Businesses across the North East are being urged to protect their properties and avoid unnecessary costs as the cold temperatures are set to continue.
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Water company wants to help customers avoid Blue Monday money worries
Essex & Suffolk Water is urging its customers not to deal with money worries alone on the ‘most depressing day of the year’.
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Innovation: Top trends for 2022
Environmental improvement and hybrid-isation are set to top the agenda for 2022, according to North East innovation experts.
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Northumbrian Water Group washes away the January blues with . . . Just Water for WaterAid!
Employees at Northumbrian Water Group are thirsty for more, once again challenging themselves to fundraise for WaterAid and support their commitment to raise £1 million for Madagascar.
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