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Our vision and values
Our goal is to be the national leader in the provision of sustainable water and waste water services.
Northumbrian Water Limited
Northumbrian Water and Essex & Suffolk Water are part of Northumbrian Water Limited, a company registered in England and Wales, which is a member of Northumbrian Water Group.
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Northumbrian Water Group
NWGL is the immediate holding company of Northumbrian Water Limited (NWL) and NWG Commercial Solutions Limited (NWGCSL). All of these companies, together with their respective subsidiaries, comprise the Northumbrian Water Group.
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Annual Performance Report
We are delighted that we have made more improvements to the services we provide to our customers in a number of areas. We hope you find this report helpful.
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Our Environmental Performance Explained
As a company, we are passionate about the environment.
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Our plan 2020-25
Welcome to our plan for delivering services from 2020-25, developed with help from our customers.
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A vision for our coasts and rivers
The water environment is at the heart of everything we say and everything we do as a business.
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The Ripple Effect
The Ripple Effect encourages everyone to learn more about water and make small changes to protect our water supply
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Innovation at NWG
Our ambition is to be leading in innovation – both within and beyond the water sector
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Supporting our Community
We support the communities we serve in a number of different ways
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Branch Out funds
The Branch Out funds help us deliver benefits for our natural environment, building resilience for the wildlife and people who are dependent on it
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An independent blend of industry regulators, experts and independent members who champion on behalf of customers and challenge the company
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Responsible procurement
Ethical procurement of goods, works and services benefits our organisation, the environment and the economy
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Water Environment Improvements
At Northumbrian Water Group, we take care to protect and improve the environment in everything we do, leading by example
Find out moreNews highlights
Appeal for customers to cut back on water usage as drought confirmed across Essex and Suffolk
On Friday, August 12, ‘drought’ was officially confirmed by the Environment Agency across the East Anglia and London.
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Customers asked to keep using water wisely this summer
Northumbrian Water is asking customers to keep using water wisely as the Environment Agency announces ‘prolonged dry weather’ status for the North East.
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Water safety: Help avoid any tragedies this summer as temperatures are expected to soar
An important “stay safe” message has been issued to people visiting North East beauty spots.
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Brighter path ahead for Darlington sports club thanks to Northumbrian Water
Water workers have been helping a Darlington sports club to improve their ground and take a step towards their goal of applying for Sport England funding.
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