As a water and wastewater operator, we take water from the environment and treat it to the highest of standards to arrive at our customers’ taps clean, clear and great tasting, then we take away the wastewater and treat it to the highest of standards, before returning it back to the environment.
Our care and respect for our natural environment goes far beyond any regulatory requirements. We work constantly to protect and enhance coasts, rivers and watercourses in all areas of our operations.
In 2022, we set out our ambition for our coasts and rivers with new long-term commitments. The report below provides an update on our progress, background to the issues that may affect a river or beach’s water quality, and what we plan to do next.
You can also see our initial report on this page below.
We are proud of the level of environmental investment we committed to in the current five year investment period, which reflects our customers’ priorities as we understood them pre-covid, but we understand that times and expectations have changed. Our challenge now is to demonstrate how we can do even more to invest to protect and enhance our rivers.