Hey, neighbour!
We support the communities we serve in a number of different ways.

We encourage our employees to support community and charitable organisations through our employee volunteering scheme Just an hour. This scheme allows employees to give a minimum of 15 hours every year to support causes close to their hearts.


Our employees often find opportunities through Just an hour allow them to learn new skills and can increase their confidence so they also benefit. Some departments use Just an hour for team building.

Community Foundations

Our Community Foundation Funds are for organisations seeking to make a difference in their community. 


We have four community funds:

How does it work?

Our panel, made up of employees, meet to review applications. They make the decision to give grants, with priority given to those applications that set out to improve the health, education and environment of the community.


NWG strive to be the national leader, and we want to do that as a valued and respected partner to the communities we serve.

Our partnerships:
Healthworks was set up to improve health and well-being, and reduce the gap in quality of health in Easington Colliery.


By providing access to local health services, Healthworks continue to work towards.

There's a long way to go in the fight against water poverty.


We know talking about money is difficult for some, so we've partnered with StepChange Debt Charity.


This is the first partnership between a debt charity and a utility company, and allows us to recommend StepChange to our customers, confident they can get the support and advice they need.


We can refer a customer to StepChange, or simply pass the contact details along. We also promote StepChange through our website and other communications, so our customers know help is there for them.


StepChange's free contact number, 0800 138 1111, is available from

8am to 8pm, Monday to Friday, and 9am to 4pm on Saturdays. Their website can be found at www.stepchange.org

Around the world, 1 in 10 people don’t have clean water close to home. And 1 in 4 don’t have a decent toilet of their own.


Northumbrian Water partners with WaterAid, an international organisation that works to provide access to clean water, decent toilets and good hygiene.

We've promised to raise £1 million for WaterAid, and we plan to achieve that sum through charity events, donations and fundraisers.

Louise Hunter, Northumbrian WaterAid's chair, said: "4,000 children die every year in Madagascar from diarrhoea caused by unsafe water and poor sanitation. This is totally unacceptable in this day and age, and we're determined to do something about it."

"WaterAid doesn't only provide taps and toilets. It enables children to go to school, they don't have to walk miles to collect water they know will make them ill. It helps communities grow, empowering them and building their skills. It gives people hope, a future."



We aim to support charitable groups within the communities we serve through projects that link to our core business of water supply and wastewater treatment.


If you would like to apply for support other than through our community foundation grants please use the useful links below and provide further information on the project.

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Drop Swap

Our community initiative helps to support local charitable and community causes in the areas where we provide clear, great tasting tap water. The incentive gives customers the power to decide where future donations to nominated charitable causes go by simply using our app.




Our free app is available to use around the clock to access services, such as updating water meter readings to making account payments 24/7. By using the app, customers will be rewarded with ‘e-drops’ to vote for their local charity of choice – choosing between three local causes on a bi-monthly basis – and can also nominate other charitable causes to benefit from future support.  


The more ‘e-drops’ that nominated charitable causes receive, the greater the financial reward – with the highest donation amount and first place being £750, second £450 and third place £250. Charitable causes will also be offered help from our employee volunteering programme, Just an Hour. 


Regardless of the size of the charity, group or organisation, we will consider them all that support our three priority areas, however, our main focus will be on helping the smaller to medium sized causes for whom this funding is likely to make a bigger impact. The priority areas felt most important by our customers and people are; Eradicating Water Poverty, Supporting Water For Health and Improving The Water Environment.  


  • Northumbrian Water customers can find out more here and in your android or iOS app store you can find the app by searching for ‘Northumbrian Water’
  • Essex & Suffolk Water customers can find out more here and in your android or iOS app store you can find the app by searching for ‘Essex & Suffolk Water’