This was based purely on feedback our employees gave in a survey in October 2018. (2019 Best Companies)
In 2020 it was the ninth time we have received this global recognition from the Ethisphere Institute.
Winner of the Customer Service Initiative for our Water without the Worry campaign which is the new umbrella campaign for our inclusivity initiatives, services and engagement and includes our commitment to eradicate water poverty in our areas by 2030.
We also took home the Data Project for our Water Poverty Eradication Modelling which uses innovative leading-edge machine learning techniques and toolsets to channel our ocean of big data.
Winner of the Transformation and Innovation award for our of NWG’s industry-leading Innovation Festival and also winner of the IT Initiative award for our implementation of our new CRM and Billing system and processes.
Awarded top spot for seven of the nine years, as the UK’s top water company in the British Water annual performance awards, as voted by suppliers.
The judges awarded us the UK Excellence Award for our positive impact on the world, through improving and advancing the economic, environmental and social conditions in the communities we serve.
Judges were impressed by our work and performance on minimising supply interruptions and on sustainable drainage.
The judges said we are putting responsible practices at the core of our business, and are helping to create healthy communities with successful businesses at their heart.
We were recognised for our effective strategy, approach and results of our Every Drop Counts campaign which encourages behaviour change in water efficiency.
We impressed the judges with our ‘all round consistent out-performance’ and they recognised us for being an outstanding example of a utility operating at the top of its game.