Governance

Strong governance helps us make responsible decisions, manage risk and deliver for customers, communities, colleagues and the environment.

As a provider of essential services and critical national infrastructure, we are accountable for how we plan, invest, perform and respond to the expectations of our stakeholders.

Our governance work brings together clear oversight, stakeholder engagement, financial resilience, assurance and competitiveness. This includes how we listen and respond to customers, partners, suppliers and communities, as well as how we use innovation, efficiency and long-term investment to deliver better outcomes.

By embedding environmental, social and governance considerations into strategy, investment and operational performance, we can make better decisions today and build more resilient services for the future.

We know good governance is about more than structures and committees. It is about how decisions are made, how performance is challenged, how risks are managed and how stakeholder views shape our plans.

It also means staying competitive: investing wisely, improving efficiency and using innovation to deliver better outcomes for customers, communities and the environment. By combining clear accountability with strong assurance, independent challenge, stakeholder engagement and continuous improvement, we can make responsible decisions today while building more resilient services for the future.