The services we provide are crucial to people, the economy, and the environment. We're proud of those services we provide, 24 hours a day, seven days a week.
We're putting in the work to become the national leader in the provision of sustainable water and waste water services.
We know that our colleagues are the key to achieving our vision, so we look for people who share our approach.
When we find the people we need, we offer them great pay and fantastic benefits to say thanks for the hard work.
They define who we are, what we do, and how we do it. Quite simply, our values are the way we do things at Northumbrian Water Ltd.
Northumbrian Water provides water and sewerage services to 2.7 million people in the north east of England. The major population centres of Tyneside, Wearside and Teesside are in our area but we also serve large rural areas in Northumberland and County Durham (provision of wastewater services only in Hartlepool).
Essex & Suffolk Water provides water services to two separate supply areas. Our Essex area, which has a population of 1.5 million, is part rural and part urban with the main areas of population being in Chelmsford, Southend and the London Boroughs of Barking and Dagenham, Havering and Redbridge. We serve a population of 0.3 million in our Suffolk area, which is mainly rural with the biggest towns being Great Yarmouth and Lowestoft.
With 55 water treatment works, 303 water pumping stations, 326 service reservoirs (including Kielder Water, the largest manmade in Northern Europe) and over 25,000km of water mains, our water directorate ensures we keep continuous supplies of our excellent drinking water flowing from source to tap!
We pump water from rivers and reservoirs to our treatment works, turning it into drinking water that meets the rigorous quality standards. We always check our water quality at every stage of its journey to our customer’s taps. We repair and maintain crucial network assets to ensure leaks and bursts are repaired with minimum customer disruption. Our treatment works are monitored 24 hours a day, 365 days a year, to make sure that it is always clean, clear and tasting great.
If you’re practical, enjoy working outdoors, problem solving then this could be the area for you.
The Wastewater Team has responsibility for the treatment and recycling of wastewater effluent via 415 Sewage Treatment works located between Berwick to Skinningrove. This is essential to ensure we protect our customers and the environment from solution.
We manage a range of processes on our treatments works:
We’re consistently ensuring our sewerage network is operating safely and addressing problems as soon as they arise. We use special monitors to see what’s happening underground allowing us to locate and remove obstructions before any discharge can occur.
This may not seem like the most glamorous job but it provides an essential service to our customers. If you’re practical, enjoy working out how to fix things then this could be the area for you.
As a major business we turn over hundreds of millions of pounds every year. With more than 3,000 suppliers who provide us with goods and services, including around 500 live contracts in place at any one time our finance team ensures we manage the spend efficiently.
The team has a wide financial remit, making sure the business is paid on time, looking after monthly reporting of budgets, issuing refunds and maintaining our database of suppliers.
We also manage insurance and tax, balance sheets and cash flow budgets, and analyse all capital expenditure from projects.
As a team, finance plays a key role in meeting the expectations of our shareholders, delivering our statutory obligations and helping our colleagues identify opportunities to save money.
If you have good math’s skills, an interest in accounting and financial reporting, then a career in finance could be for you.
Our Information Services (IS) team looks after our data, technology and computer systems along with our areas critical to the success of our business. The team looks after some areas that you might not necessarily be familiar with including information access and security.
Our IS team provides us with an essential service, providing us with key systems to help our NWG employees to deliver an unrivalled customer service. This includes our SCADA system which is essential to NWG. It monitors, gathers and process real time data whilst controlling processes locally or at remote locations. It’s crucial to help us maintain efficiency, process data and communicate system issues. Our Application Developers ensure our programs, software and applications are working effectively, whilst our Research and Development teams ensure we are providing innovative solutions.
Information security is integral to us in order to ensure we stay abreast of the latest cyber security threats and trends whilst improving the way we monitor our defences. Our IS team communicates with the wider NWG teams to ensure we are all aware of the latest scams that criminals use to test our defences.
Our architecture practice has a pivotal role in helping all parts of the organisation to define, elaborate and achieve their goals through shared coordinated efforts. It’s a collaborative process that requires IS and the Business to share knowledge, for our future.
If you are interested in technology, have excellent computer skills, are well organized, this could be the career for you.
Asset Management are responsible for supporting NWG’s vision and goals through effective and efficient delivery of our major investment programmes.
In 2015, we signed agreements with five companies, worth £500m, to upgrade our cast network of sewer and water pipes, water and wastewater treatment works. The team manages multi-million pound projects to build new assets and repair old ones.
The team works on dams, reservoirs, treatment works, pumping stations and pipelines for water and wastewater; the design and construction of buildings; and the installation of our electrical and mechanical equipment. In order to achieve this, the team works with our external partners, consultants and contractors to deliver these projects on time and to budget.
Some of the projects we’ve completed are world firsts, such as the huge reed bed project we managed in Essex. This £4.5m project, with 16 reed beds over 10 acres, is now an essential part of the water treatment process at Hanningfield which supplies drinking water to a large part of Essex and East London.
If you have strong analytical skills, enjoy taking things apart, are organized and able to manage multiple activities, then Asset Management could be the career for you.
Our Commercial team has a number of important jobs, they’re responsible for managing our commercial strategy and contracts, procurement and metering.
Our Leisure Strategy and Transformation team are responsible for ensuring our reservoir is a sustainable water source, committed to sustaining the economy in Kielder. Landal Kielder Waterside is ideal for holiday or day visits as our staff work tirelessly to provide guests with an unrivalled customer service, ensuring Santa and his Elves make a visit during the festive period too.
Our Metering team is responsible for meter reading, billing and maintenance of our measured household and retailer customers. Dedicated customer service advisors support with these queries whilst our Meter Reader’s and Technicians undertake timely and accurate cyclical reading and repairs of meters.
If you’re confident in delivering an unrivalled customer service and enjoy working as part of a varied team then a career in commercial could be for you.
If you contact us, it is likely that you’ll deal with one of our Customer Service teams- they are the voice of NWG. Whether our customers need advice or support, our Customer Service teams are trained to provide great customer service.
Our customer service operations team deals with a wide range of customer service enquiries, from calls about low pressure or no water to calls about sewer blockages and flooding. We also take payments and support customers who are in debt.
Customer accounts team are responsible for administration, calculation and production of all customers’ bills. We also have teams on the ground who go into customers’ homes to read and maintain their water meters. Customer collections are responsible for supporting customers who find themselves in arrears. Their main areas include debt recovery letters and the creation of debt recovery strategies.
Our customer strategy and experience team ensures we provide our customers with an unrivalled customer experience. In May 2019, we won customer initiative of the year at the Water Industry Awards for our Water Without the Worry campaign. The campaign brings together our affordability and priority services initiatives to ensure that customers are able to access the services they need.
If you have great communication skills, a passion for providing outstanding customer service and enjoy working as part of a team, then a career in Customer Service could be for you.
Our people are fundamental to the success of our business. At NWG, our goal is to create an open and collaborative environment in which everyone can perform their best. Our Human Resources (HR) team helps us to achieve this by providing advice and support to leaders, managers and employees across the business.
Within HR, our recruitment team is responsible for ensuring we attract the right people with the right behaviours into the business. The NWG Academy is all about inspiring, finding and developing people with talent and helping retain knowledge in the business, so that we can achieve our business plan objectives whilst providing great service to our customers, even as things change. We want Northumbrian Water to be seen as a Great Place To Work by existing and prospective employees, now and in the future.
Our payroll team sits within HR, they’re not only responsible for employees’ salary compensation, but also ensuring our compliance with various legislations and ensuring reliability of our pay data, amongst other tasks. Ultimately, we want to make sure all our colleagues are treated fairly and with respect in line with our values and UK employment law.
A career in Human Resources could be the path for you if you’re ambitious, able to influence others and assist in development of employees.
Our Corporate Affairs team is responsible for promoting and protecting our brand and reputation. As the public voice for NWG, they share the company’s good news stories to internal and external people.
Our marketing team makes sure that as a business we deliver effective, engaging and consistent messages in a planned manner to Northumbrian Water and Essex & Suffolk Water customers and stakeholders. Our Marketing Executives ensure that campaigns put our customers at the heart of our communication and reinforce our commitment to providing the best customer service. This is reinforced by our Design team who ensure our communications are carried out with passion and enthusiasm, using imaginative ways to inject our personality and help our customers understand more about what we do.
Each member of the External Communications Team is responsible for the delivery of clear, consistent, effective communications to support key messages; allocated campaigns; projects; events and incidents, using a range of different channels. These channels include face-to-face; by telephone; e-mails; social media; digital (video and photographs) and media (newspaper/magazine, radio and television). Ensuring all external communication activities are in line with core values and help to protect, enhance company reputation.
Detailed customer insight and analysis is at the core of our campaigns, it’s what our Research and Data team consider vital to the success of all campaign activity, providing bespoke research programmes to support them delivering effective, engaging and targeted campaigns.
If you’ve got a way with words or images, enjoy working with people to come up with creative solutions to problems, then you could have what it takes to enjoy a career within Corporate Services.
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