Social
People are at the heart of our purpose.
Every day, our services support homes, businesses and communities across the North East, Essex and Suffolk.
We want customers to receive excellent, accessible and affordable services, and to know support is available when they need it. We also want to make a positive difference in the places we serve – through partnerships, volunteering, education and local investment – while creating a safe, inclusive and rewarding workplace for our people.
This page brings together how we support customers, communities and colleagues, and how that helps us deliver essential services now and for the future.
We know the way we deliver our services matters just as much as the services themselves. That means listening to customers, making support easier to access, working with communities and helping colleagues develop, stay safe and feel included.
By bringing together customer support, community partnerships, local investment, skills, safety, wellbeing and inclusion, we can better understand people’s needs and make a positive difference in the places we serve.
NWG’s Future Academy
Some of our highlights
60p+
in every £ spent with suppliers in our operating regions
9.9%
median gender pay gap – our lowest recorded to date
14.4%
of customers supported through our Priority Services Register
