Discover Water is an interactive ‘dashboard’ bringing together key information about water companies in England and Wales.
Water and Wastewater companies along with regulators and stakeholders such as,Water UK, Ofwat, Defra, the Welsh Government, the Environment Agency, Natural Resources Wales, the Drinking Water Inspectorate and CCW, have developed this dashboard to:
- Give you the opportunity to find out more about your water services, your water company and the water industry;
- Provide you with clear, reliable, factual and trusted information.
Find out more: discoverwater.co.uk
You can find out how we perform against other companies for 2021/22 in the following sections below and for further details please read our
Annual Performance report 2021/22. Every year we publish our annual performance on or around 15 July and the information can be found here.
In this section
Your drinking water
Every year we carry out around 60,000 tests at customers’ homes to make sure we provide high quality water.
Find out more
Water to your tap
Weather conditions, such as extreme snow, or very dry summers, can cause pipes to burst or crack.
Find out more
Protecting the environment
As a water and wastewater provider we take our responsibility towards the environment very seriously.
Find out more
After you flush
Sewer flooding inside the home is undoubtedly one of the worst experiences our customers can have.
Find out more
Customer satisfaction
We strive to give our customers leading customer service in the water industry and beyond.
Find out more
Looking at the money
Our charges reflect the costs of delivering safe, clean and reliable water that our customers expect.
Find out more