Emergency contacts and support information (Essex & Suffolk Water)

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Important updates and support during planned maintenance

While our website is unavailable for essential maintenance, you can still get help using the information below. 

 

Our account and billing phone lines are also closed during this time. They will reopen on Monday 20 July 2026.  If you need urgent help, please use our emergency contact numbers below.  

Incident updates

If you're affected by a water supply disruption, check the latest updates.

View incident updates

Emergency contact numbers

Emergency leaks

If you've spotted a heavy leak or burst
Call 0800 526 337

Water issues

If you have no water
Call 0345 782 0999

Sewerage - Anglian Water

If you have a sewerage issue, call Anglian Water
Call 03457 145 145

Sewerage - Thames Water

If you have a sewerage issue, call Thames Water
Call 0800 316 9800

WhatsApp support

For non-urgent water queries, you can message us on WhatsApp. We'll respond within 48 hours.

Dry weather update

There is currently no Temporary Use Ban (hosepipe ban) in place for Essex & Suffolk Water customers. While we're not introducing a Temporary Use Ban at this time, we're keeping a close eye on water resources and doing everything we can to protect local supplies, including tackling leaks and bursts as quickly as possible.

Priority Services customers

If there is a water supply interruption expected to last longer than six hours, we aim to deliver bottled water to Priority Services customers who are unable to collect an alternative supply.

Bereavement support

We know this can be a difficult time, and we’re here to make things a little easier. We've partnered with Settld to provide a free online service for reporting a death. Settld can also notify other companies, such as banks, insurers and utilities, in one go. Complete the online form (opens new window)

Find an approved plumber near you

If you need a plumber, we recommend using a WaterSafe Register approved plumber.  Simply enter your postcode at www.watersafe.org.uk to find one.

Consumer Council for Water (CCW)

The Consumer Council for Water (CCW)  is the voice for water customers. Their website provides free advice and support for households and businesses, including help with water supply and sewerage issues. Visit www.ccw.org.uk.