Important updates and support during planned maintenance
While our website is unavailable for essential maintenance, you can still get help using the information below.
Our account and billing phone lines are also closed during this time. They will reopen on Monday 20 July 2026. If you need urgent help, please use our emergency contact numbers below.
Incident updates
If you're affected by a water supply disruption, check the latest updates.
Emergency contact numbers
If you have an emergency, please call one of our 24-hour helplines.
WhatsApp support (non-urgent)
For non-urgent water and wastewater queries, you can message us on WhatsApp. We'll respond within 48 hours.
Priority Services customers
If there is a water supply interruption expected to last longer than six hours, we aim to deliver bottled water to Priority Services customers who are unable to collect an alternative supply.
Bereavement support
We know this can be a difficult time, and we’re here to make things a little easier. We've partnered with Settld to provide a free online service for reporting a death. Settld can also notify other companies, such as banks, insurers and utilities, in one go. Complete the online form (opens new window)
Find an approved plumber near you
If you need a plumber, we recommend using a WaterSafe Register approved plumber. Simply enter your postcode at www.watersafe.org.uk to find one.
Consumer Council for Water (CCW)
The Consumer Council for Water (CCW) is the voice for water customers. Their website provides free advice and support for households and businesses, including help with water supply and sewerage issues. Visit www.ccw.org.uk.