The recent spell of hot weather led to a sharp increase in water use across Northumbrian Water as customers look to stay cool and hydrated in rising temperatures.
Warmer weather naturally brings higher demand, but teams across the region have been working around the clock to ensure water continues to be available when customers need it most.
Across the North East demand peaked on Bank Holiday Monday 25 May, with 765 million litres used, as temperatures reached 30°C. The previous week, demand was 670 million litres, with temperatures around 19°C.
Behind the scenes, operational teams are constantly monitoring the extensive network of pipes and infrastructure to spot any changes in pressure or supply. This allows them to move water around the network to maintain a consistent supply for customers.
Hot, dry conditions can also put additional strain on infrastructure. As the ground dries out, it can shift, sometimes causing pipes to crack and leak. When repair teams are seen working on roads, it is often to fix these leaks and prevent the loss of treated drinking water.
So far in 2026, up to the end of April, teams have repaired 3,627 leaks across the Northumbrian Water network, helping to reduce waste and protect supplies.
Kieran Ingram, Water Director, said: “When the weather gets warmer, we expect to see an increase in demand, but our teams are working hard to keep water flowing for our customers.
“These figures show how quickly demand can rise, increasing by 95 million litres in the North East in just a week — driven by the hotter weather and the bank holiday.
“While demand increases, it’s important we continue to protect water in the natural environment. Our teams are monitoring the network 24/7 and fixing leaks as quickly as possible to minimise waste.
“We’re also encouraging customers to play their part by using water wisely — even small changes can make a big difference.”
Customers can find simple tips on saving water by visiting the company’s website: Save Water | How to Help With Water Conservation