Northumbrian Water customers across the North East are being encouraged to sign up for an online account as the easiest and most convenient way to manage their water services.
With water bills starting to land on doorsteps of householders across the region, the water firm is highlighting its digital tools as the quickest way to stay on top of their account and get access to support.
An online account, which takes just a few minutes to set up, lets customers check their balance, view bills, set up or change payment plans, and track meter readings, all at the tap of a button on the website or via the company’s mobile app.
It also provides quick links to financial support for anyone who might be worried about rising household costs.
Susan Emms, Head of Customer Service at Northumbrian Water, said: “Everyone leads busy lives, so registering for an online account is the quickest and simplest way for our customers to manage their water bill.
“Whether you’re moving home or just want to check your balance, our website and app are easy to use, and changes can be made any time of day. You can do everything from updating your details to reporting a leak in just a few taps.
“We’ll always be here for customers in whatever way works best for them, but going digital is a great step for anyone who wants a quicker way to manage their water.”
With the company offering a £100m support package over a five year period 2025-2030, registering for an online account makes sure customers can easily find out what financial help they may be eligible for.
Customers can also access support while on the go using a range of other digital tools, including Northumbrian Water’s AI-powered digital assistant which offers instant help 24/7.
The water firm has also launched a new British Sign Language (BSL) feature for anyone who use BSL. Customers can view signed video content across a number of its key pages, making its digital services accessible to everyone.
To sign up for an online account, customers can visit www.nwl.co.uk/register, or download the Northumbrian Water app from App Store (for Apple devices) or Google Play Store (for Android devices).