Measuring awareness of campaign activity in our regions and understanding the impact of campaigns on consumers’ behaviour.
Find out moreTracking household customers’ satisfaction with and perceptions of their water (and sewerage) service.
Find out moreTracking satisfaction of household customers who are in receipt of additional financial or other support via our Priority Services Register.
Find out moreTracking the NPS among household customers who have contacted us to get a query or a problem resolved.
Find out moreTracking non-household customers’ satisfaction with and perceptions of their wholesale water (and sewerage) service.
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