Your water is an essential part of your life. We work hard to make sure you get clean, clear and great tasting water from the tap, so you can have it just the way you like it. We are passionate about water, and understand its importance to your everyday life.
When industry comparisons are made, we recognise there is still more to do and our aim is to improve water treatment and working even harder to maintain our network of water pipes.
For more information on our performance go to -
Water Quality
Every year we carry out around 60,000 tests at customers’ homes to make sure we provide you with high quality water that meets strict quality standards.
NORTHUMBRIAN WATER / ESSEX & SUFFOLK WATER
Appearance
We work hard to provide clean, clear water that tastes good. Lots of things can change the way your water tastes or smells.
We filter the water to remove any debris, kill bad bacteria, and we test the water (a lot!) to make sure it meets our high, regulated standards.
NORTHUMBRIAN WATER / ESSEX & SUFFOLK WATER
Water taste and smell
NORTHUMBRIAN WATER / ESSEX & SUFFOLK WATER
To find out more information on the water we provide you go to our customer pages for your area:
Northumbrian Water: Your water
Essex & Suffolk Water: Your water