Our vision is to be the leader within our sector for environmental performance for our customers and communities - and we are pleased with our recent achievements:
However, we are not complacent, and we know that we need to do more to support the natural environment.
In November, we, along with all other wastewater companies, were contacted by the Environment Agency (EA) and OFWAT in relation to environmental performance at our Wastewater Treatment Works. Our regulators are seeking specific information as part of a cross-industry investigation to check that we are compliant with our environmental permit conditions.
The water industry, EA and Ofwat have worked closely together to tackle the challenges presented by discharges through developing the Water Industry Natural Environment Programme (WINEP) with investment allocated in the Final Determinations of the 2019 Price Review. During the current business planning period that goes up to 2025 we are installing new monitoring equipment, as agreed with Ofwat and the EA, and have been following a clear plan to address any issues that arise and continuously improve on our environmental performance.
The investigation is still at an early stage. We are responding to requests for information from our regulators and cooperating fully with that process.
We will update our customers and stakeholders in due course as these investigations continue. In line with our continued commitment to environmental performance, we will work to resolve any issues that may arise.