That′s the ambitious goal they have set themselves set as part of their 2020 - 2025 business plan that is currently being assessed by industry regulators OFWAT.
Already the only water company to sit on the CBI innovation Council, Northumbrian Water is promising to continue to lead in innovation by investing in new and exciting ideas that can make a real difference to business and to customers′ lives.
Northumbrian Water is looking beyond the water industry for inspiration and hosts an Innovation Panel, which brings together experts from global customer service leaders including Apple, Amazon and IBM to challenge their thinking to help get the most from innovation.
The company is currently working on a number of industry leading innovative projects including:
Smart sewers: NWG is the first company in the world to install a fibre-optic ‘nervous system′ in a live sewer network. This innovative technology, developed by nuron, a company set up to exploit the growth of fibre for high speed digital communications to support the wastewater industry, enables us to measure water depth, flow and temperature in real time, every five metres along a sewer pipe. Using this data NWG can manage their sewer network proactively and predict and resolve issues before incidents occur
Digital Twin models: which are replicas of NWG′s physical assets, systems and processes to provide the best environment for them and their partners to experiment and run large-scale simulations using cloud-computing power;
Innovation Festival 19: Annual Innovation Festivals to push through innovative ideas at scale and speed, and to promote innovation within the company. The festival has been held two years running with thousands of attendees.
NWG Group Information Services Director Nigel Watson said: "Super-charging our innovation culture is essential if we are to continue to deliver world class experiences to our customers and if we are to become the industry leaders in this field.
"It′s the target we′ve set ourselves, and it′s an ambitious one, but we′ll continue to rise to this challenge by finding new solutions, working in partnership, and adapting the very best from within and beyond the sector to help get there."
To find out all about the work we′re doing around innovation and for more details on ‘Our Plan′ visit www.nwgourplan.co.uk and follow us on social media @Northumbrianh2O / @northumbrianwater #NWOurPlan