New Year's resolutions come and go in the early days of January, but they don't all require a lot of effort - or even sustained activity - to make life easier.


Northumbrian Water is encouraging customers to invest less than five minutes to make a simple change to their lives which will not only save them time and effort across the year and beyond, but also potentially save them money whilst unlocking access to wider benefits and useful information.


The company launched its brand new website - - in the Autumn of 2019, and its new design and features make paying a bill, understanding water usage and how to save money, moving home, getting a water meter and much more, easier than ever before.


It takes less than five minutes, can be done anywhere, and you don't even need to have your account number to hand.


How can signing up for an online account help you?

  • Quickly and easily manage all aspects of your account online - Update your account details, set up payment plans and direct debits, change communications preferences and profile information
  • Switch to e-billing - Quicker, more convenient, less paper
  • Compare your usage - If you're on a water meter, you can compare your water usage levels over time, and against similar households
  • Not on a meter? - We can tell you if you'd be better off on a water meter by comparing what you currently pay against your likely bill if you were on a meter
  • Moving home?  - You can sort it all with a few clicks online!
  • Personalised tips - You'll see personalised recommendations help you save water and money
  • Track your requests and stay informed - Track the status of your Home Move and Water Meter requests online
  • Check for water disruptions in your area - Quickly check for water disruptions in your area and see the latest status of any work


The company has also expanded the channels customers can use to talk about their concerns or queries, using Facebook Messenger and its customer service Twitter account @nwater_care.


Dawn Creighton, Northumbrian Water's Head of Customer Strategy and Experience, said: "New Year's resolutions can be challenging, taking up time and relying on making lifestyle changes to deliver benefits.


"We recognise that our customers - just like us - want things to be simple and straightforward!   Signing up for an online account takes customers only a few minutes and the benefits last all year, and beyond!


"We've redesigned our online offering to be simple, intuitive, mobile-optimised, and tailored to things our customers have told us they want to be able to serve themselves to complete.  It makes it simple, everything is designed to help customers if they need a hand."