Many people across the North East have experienced unexpected changes in their circumstances due to the coronavirus, Northumbrian Water is sharing some top tips on how customers can make sure their water bill is affordable.

Many people across the regions have found that their current financial situation has rapidly changed during recent times and Northumbrian Water has been doing everything it can to ensure that customers receive the financial help and support that they need. 


Northumbrian Water wants all of its customers to have water without the worry by offering a wide range of support, particularly at this time, for those people having difficulties with their bills.


The water company will be sharing water saving advice throughout the week across its social media channels and has rounded up its top five tips:

  • Check you are on the cheapest tariff for your current circumstances - the company may be able to offer a reduction of up to 50% to your current charges if your current household income is less than £16,105.
  • Water meters - if you are not already, you may save money by being on a water meter. Check out the website calculator to see how much you could save.

  • Payment breaks - the company may be able to offer a payment break to help you through a short term loss of income.
  • Payment plans - there are many flexible payment plans to suit your household income.
  • Please talk to the company - they are always happy to help and work with debt charity StepChange, which provides help for people to reduce arrears and re-schedule payments to ease debt problems.

Lisa Connell, Customer Service Manager for Northumbrian Water said: "We have a fantastic team ready to help our customers and give them the support they need.  We have already helped many customers reduce their charges and provide an affordable payment plan to them.


"The worry of unpaid bills and getting into debt can cause a strain on people's health. It's important for people to know that they don't have to face their problems alone and that we are here to help, not just during the coronavirus but at any time."


If you think you would benefit from a payment break, tariff or free debt advice, or know of a family member, friend or neighbour whose life would be made that little bit easier with some support, visit or call 0800 121 4605.