The 2020 Water Matters Report, carried out by the Consumer Council for Water, has shown that as well as providing the most reliable services, the North East water company has also been found as the most trusted by customers over the past decade.
Customers were asked to what extent they trust their water company on a scale of 1 to 10, and since 2011, Northumbrian Water were found to have been the most trusted in England.
Trust in water companies has increased over the last ten years, from 7.33 in 2011 to 7.876.
in 2020 – however the North East provider has seen a higher average of 7.89.
The report, which is compiled with surveys taken from members of the public, also scored Northumbrian Water as the best for overall satisfaction of water services.
Claire Sharp, Customer Director at Northumbrian Water Group, said: “We are very proud to have been found the best performing water company when it comes to overall satisfaction of water service and reliability of services.
“We are also pleased to have also scored highly in relation to trust and satisfaction in handling queries.
“We want every customer to have a great experience with us, and we are fully committed to ensuring that all of those using our services are treated equally and with respect.
“Our customers are absolutely at the heart of everything we do and we’re always looking for innovative ways that we can work in order to improve service so it’s unrivalled and the very best.
“We welcome the findings by CCW in the Water Matters report, and we look forward to working with them over the coming months to further improve the quality of our service, particularly in relation to the impact of Covid-19.”
For more information on the report, visit - www.ccwater.org.uk/wp-content/uploads/2021/06/Water-Matters-2020-Data-Report.pdf