Northumbrian Water are officially best in the country when it comes to customer service, according to a survey of UK residents.

The 2022 Water Matters Report, carried out by the Consumer Council for Water (CCW), has shown that as well as providing the best customer service, Northumbrian has also been found as the best value for money, and the most trusted of all UK water and sewerage companies.


The incredible accolades follow a strong year of North East water workers helping customers with bursts, water quality requests, support with bills, financial help and assurances to those on the priority services register.


98% of customers surveyed agreed that they were satisfied with their water services, and 85% of households agreed that these were affordable.


The report, which is compiled with surveys taken from members of the public, also scored Northumbrian Water as having the fairest charges.


This year’s survey consisted of 5,502 telephone interviews with household water bill payers.


Claire Sharp, Customer Director at the Durham-based business, said: “The results of this year’s CCW Water Matters Report are absolutely fantastic, and I am so proud that the hard work of our teams across the business is being recognised in this way.


“Our people work incredibly hard to keep the water flowing, and to be on hand to support whenever our customers need us – therefore we are delighted that customers say that they have a great experience with us.


“Our customers are absolutely at the heart of everything we do and we’re always looking for innovative ways that we can work in order to keep our services at the top of the charts.”


For more information on the report, visit – Water Matters 2022 - CCW