The water company has developed a brand-new online leakage portal, which will make it easier than ever before for people to report leaks as soon as they are spotted.
Although water workers across the North East operating areas fix around 10,000 leaks a year, the new portal reflects the company’s dedication to reducing leakage in 2022.
The new portal, which will help to make the area more water efficient, will provide customers with a slick user experience when reporting leaks and will also give automatic email updates once a leak has been reported and repaired.
To use the portal, the customer simply needs to enter their postcode and they will be able to see exactly what is going on in their area.
Jim Howey, Head of Water Networks at Northumbrian Water, said: “We fix thousands of leaks a year, and our teams are very responsive when it comes to carrying out repairs.
“However, we can only repair leaks that we know about, which is why we are urging our customers to use the new leakage portal and help us by reporting any leaks they spot.
“As part of our ambitious goal to provide world-class customer service, we have ensured that the leakage portal is incredibly user friendly and easy to use.
“We all have a role to play when it comes to saving water, and by using the new leakage portal you are helping to reduce the demand for water in our region.
“So, whether you’re out walking the dog, doing the school run, commuting to work or are simply just out and about, make sure you report any leaks by using the new tool on our website.”
To report a leak, please go to www.nwl.co.uk/check-your-area/