Employees from Essex & Suffolk Water took time out from their busy schedules this week to make a surprise presentation to Pakefield Primary School so that new curtains for the hall could be purchased.

The donation of £1000 from the water company took place as part of Essex & Suffolk Water’s ‘Make My Day’ campaign, the company’s way of showing their customers how much they care about them and how important they are to the business, through random acts of kindness.


Employees based at Essex & Suffolk Water’s customer care centre at Trinity House, Lowestoft visited the nearby school on Tuesday, October 3, and surprised students whilst an assembly was taking place.


Claire Sharp, Essex & Suffolk Water’s Customer Service Director said: “Make My Day is all about giving something back to our customers and putting a smile on people’s faces, so we’re really pleased to be able to work with the school and help local people learn some useful skills that could make a real difference to their lives.


“It’s just one of the ways we are surprising and delighting our customers during National Customer Service week and as a company we really want to show our customers how important they are to us.”


Make My Day comes during Customer Service Week, and from 2-6 October our aim is to make as many people’s days as possible, in as many different ways as possible.


From gifts and trips away for people to our employees giving their time to support community projects and giving donations, there are lots of different surprises planned for each day in different locations all across the North East and the Essex and Suffolk areas.