Customers are being invited to have their say on how Essex & Suffolk Water plans to provide a reliable and sustainable supply of water to them over the next 40 years.

Essex & Suffolk Water supplies drinking water services to 1.8 million people, with a supply area that includes Chelmsford, Southend, Great Yarmouth and Lowestoft as well as the London Boroughs of Barking and Dagenham, Havering and Redbridge.


Every five years the company develops a new water resources management plan which sets out it how it will continue to provide a reliable and sustainable supply of water to its customers.


A draft Water Resources Management Plan 2019 has been produced, which covers a 40 year period from 2020 to 2060. Essex & Suffolk Water is now seeking comments and feedback on the plan before it is submitted to the Department of Environment, Food & Rural Affairs (Defra) for approval.


Martin Lunn, Head of Technical Strategy for Essex & Suffolk Water said: "Our new draft plan is a key document as it forecasts how much water we will have to supply to our customers, taking into accounts things like possible future droughts, climate change and the need to protect the environment."


The draft plan also forecasts how much water customers will need over the 40 year period, taking into account future population growth. By comparing supply and demand forecasts, Essex & Suffolk Water has confirmed that it will have reliable and sufficient supplies of water to meet customer demand over the planning period.


The company already has one of the lowest leakage rates from its water pipes in the country but is also planning to reduce it further by 17.5 per cent between 2020 and 2025.


"We must ensure that we are using water efficiently in order to ensure that we have sufficient supplies in future," Martin continued. "An important part of this is helping our customers reduce the amount of water they use, and reducing leakage from our water pipes. I encourage customers to read our draft plan and let us know what they think of them during the consultation period."


The consultation on the Water Resources Management Plan 2019 is open until Sunday 27 May 2018.


Our draft WRMP19 can be found online at A paper copy is also available to view at Essex & Suffolk Water′s office at Sandon Valley House office near Chelmsford, Essex. To book an appointment, please email


Feedback should be emailed directly to Defra with ‘Essex & Suffolk Water draft Water Resources Management Plan′ in the subject line. So that your feedback can be considered promptly, please also copy your email to Essex & Suffolk Water at


Alternatively, you can send your feedback via letter to: Secretary of State, Department for Environment, Food and Rural Affairs, Essex & Suffolk Water Water Resources Management Plan Consultation, Water Resources, Department for Environment, Food and Rural Affairs, Area 3D, Nobel House, 17 Smith Square, London SW1P 3JR. The Secretary of State will then forward your feedback on to us.