With people finding that their current financial situation has rapidly changed during recent times Essex & Suffolk Water have been doing everything they can to ensure that customers receive the financial help and support that they need.
Through payment breaks, discount schemes and other financial assistance packages the water company has been able to help 12,727 people in these challenging times.
This includes almost 2,000 payment breaks for customers and close to 10,000 bill reductions and discounts, of up to 50%, for customers who have needed them.
The water company's highly trained customer teams have been able to process customer contacts via the website, email and telephone support since the outbreak of the virus.
Since the beginning of March over 800 households have been added to the Essex & Suffolk Water priority services register.
This service is aimed at giving customers who need it, a little more support. People who live alone, have any long term health conditions, are affected by noise or have/look after any children under 5 then are urged to sign up and take advantage of the service.
One Essex & Suffolk Water customer said: "I'm in severe financial difficulty as I'm self-employed and my business disappeared practically overnight due to COVID-19 leaving me with zero income.
"It was so easy to contact Essex & Suffolk Water through Facebook and they were so quick to respond. They have sorted out a payment holiday and have given advice for a support package.
"I spoke with an advisor called Tom who couldn't have been more helpful. I even posted on local groups in Facebook in how understanding and helpful Essex and Suffolk Water has been. So, thank you."
Louise Hunter, Essex & Suffolk Water's Corporate Affairs Director said: "We know that this is a very challenging and concerning time for many of our customers and we want them to know that we are here for them.
"Anyone who is worried about their current financial situation and paying their water bills should know that we have a fantastic well-trained team who will do all they can to support them and ensure that they get all of the help they need.
"Do call us if you're worried or you don't have access to the internet, but if you can, please look at our website as a first port of call to apply for discounts or to sign up for our priority services register - our new COVID-19 help centre on our website will explain how best to do it."
You can apply for payment holidays, reduced tariffs and the priority services register online today. Join the 35,000 others that have signed up to online accounts since March by visiting www.eswater.co.uk