Northumbrian Water are inviting customers to have their say on its future plans – as part of a national conversation run in partnership with water industry regulator, Ofwat.

Residents and stakeholders from across the water company’s operating areas will have an opportunity to hear about their future plans and have the opportunity to ask questions and give views.

The ‘Your Water, Your Say’ session, which will be run by an independent facilitator, will give information about Northumbrian Water’s detailed plans for 2025-30. Topics covered will include the company’s environmental activity, customer service priorities and how their plans will impact on water bills. 


The event will be held online on Friday 12 May 2023 from 1.00pm until 2.30pm. 


Louise Hunter, Director of Corporate Affairs at Northumbrian Water, said: "We carry out a lot of different customer engagement opportunities across the course of the year, and this is another opportunity for the people in our communities to have their say.


“It’s important for us to get views from a diverse group of customers, whether that be on water bills, the environment, or other important topics that they may feel strongly about. 


“Most importantly, we want our customers to feel heard, so we are here to listen and take input on our operations going forward.”  


To be a part of the event, sign-up here.


If you have a question but are unable to attend the event, you can submit your question in advance to the consumer body CCW, who will raise it for you. CCW can also ask your question if you are attending the session but would prefer them to put the question to the company on your behalf. 


Please send questions to: stating clearly: 

  • which company your question is for 
  • whether you are unable to attend and would like CCW to ask your question OR you are attending but would prefer CCW to ask your question.

Questions won’t be shared with the company in advance of the meeting.