We provide water and sewerage services and work hard to be a leading performer in our industry so we can provide you with the best quality water (in Northumbrian Water and Essex & Suffolk Water regions) and an effective sewerage service (in Northumbrian Water region only).
But above all that is our true purpose; our reason for doing what we do. Sustainability is at the core of our purpose. This means protecting and enhancing the environment in everything we do; being the best we can in meeting our customers’ needs and having a positive impact on the communities where we operate.
Our focus is on:
- Delivering reliable and resilient services that are vital to public health.
- Valuing the natural capital and ecosystems we depend on.
- Giving unrivalled customer experiences every time.
- Demonstrating our value and making a wider contribution to society.
Empowering our people to know their purpose.