Northumbrian Water vehicle with people standing outside
Join our online community

Our customers are at the heart of everything that we do. It is important to us that we understand what our customers need in relation to the services we provide and how we provide them.


We have an online community, Have Your Say, which is a friendly place where you can chat with us, and other customers, about anything and everything to do with these services.


Click here to join us, Have Your Say, and help to shape what we do and how we do it.

Have you met our Customer Heroes?

Great customer service is important to us. We aim to get things right first time, every time, and are always looking to improve. A great way to do this is by listening to our customers and acting on what they say.


Our friendly team of Customer Heroes travel to your communities and local events to deliver our customer engagement activity and to listen to you. They’re there to help you, by sharing information and advice. You might see our team with Flo, our big blue customer engagement vehicle, at an event near you soon.