Have your say
Have you met Flo? She’s our big blue van, our customer engagement vehicle, who travels to your local communities with her team of Customer Heroes who want you all to Have Your Say.

Great customer service is very important to us. We aim to get things right first time, every time, and are always looking to improve. A great way to do this is by listening to our customers and acting on what they say.


Look out for Flo at your community events.

Calling all customers! 

We want to deliver the best possible service we can for our customers. To do this, we need to understand what is important to our customers in relation to the services we provide and the way in which we provide them. Our customers’ views are important to us. We would like to invite all our customers to sign up to take part in research events, so that we can listen to their views.



If you would like the opportunity to share your views, please register your interest by filling out our online form here.