Northumbrian Water (NW) ranked first place in the water industry and fourth place against all utilities in the latest Institute of Customer Service’s UK Customer Satisfaction Index (UKCSI).
The UKCSI is the national barometer of customer satisfaction. Driven by 45,000 customer responses and covering 13 sectors of the economy, it gives a unique insight into the quality of customer service in the UK as a whole and is based on a six-monthly online survey of consumers which is demographically representative of the UK population.
This year NW ranked top water company and fourth utility while Essex & Suffolk Water (ESW) ranked seventh water company overall and thirteenth in the utilities sector. These are our highest results to date and ESW was also named as one of the most improved companies.
We are very proud of these results and of the hard work by our teams, we will continue to build on this top performance for our customers.