Ethics and Trust

As a company we have a strong belief that we should always do things properly and do them well, but we are never complacent and will always strive to do better.

As a responsible and ethical business we continuously demonstrate good leadership and make a wider contribution to life within our regions.  We will spend more than £2 billion between 2015-20 and from 2020-25 we will spend and invest more than £3 billion. We own assets worth many billions of pounds, employ more than 3,000 people, and have a network of more than 2,000 supply chain partners and many partners who are based in our regions. Our activities have a ‘ripple effect’, going far beyond our direct impact which benefits our customers, communities, environment and regional economies.

We are the only water company listed on Ethisphere - the most ethical companies in the world, and have been for eight years. It recognises our leading approach, not just in the water industry, but across many sectors, on customer initiatives such as Water Without the Worry, our environmental performance and employee engagement through our values based approach.

Our Values

Our values are the set of guiding principles which collectively define who we are, what we do and how we do it. They make us different from the rest, and allow us to make decisions and take actions. Our values can be seen throughout the business, but they are at their most powerful when they are demonstrated through everything we do at every level to achieve our targets.

Customer focused - We aim to exceed the expectations of our external and internal customers.

Results-driven - We take personal responsibility for achieving excellent business results.

Ethical - We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

Innovative - We continuously strive for innovative and better ways to deliver our business.

One team - We work together consistently, promoting co-operation and mutual support, to achieve our corporate objectives.

Quite simply, our values are the way we do things at NWG, as we strive to become the national leader.