Our Approach
NWG’s business plan for 2020-25 includes a new performance commitment for Water Environment Improvements.

This is business-wide, covering both our Northumbrian Water (NW) and Essex & Suffolk Water (ESW) operating and supply areas, and will help us achieve our ambitious goals to be leading in catchment management and to have the best rivers and beaches in the country.


This new performance commitment allows us to work with our environmental partners to support, drive or deliver ‘above and beyond’ customer-focused improvements to accessible areas of the water environment – streams, rivers, lakes, reservoirs, wetlands, beaches and coastline. 


By focusing on areas that the public can get to, we can deliver improvements which are visible and make a difference to individuals and communities. This will also help raise awareness about the fantastic work we are all doing to improve the water environment. Our new approach empowers us to work in partnership so we can build on everyone’s plans to create a vision for improving the water environment in our regions.


This is a new way of working for us and our partners, so we’re working hard to the end of March 2021 to understand how best to manage this approach, to consider how we can best invest within our regions, and to develop a shared plan for improving the water environment over the next 5 years.


To capture information, we’ve created mapping platforms for our NW (North East) and ESW (Essex, Suffolk and Norfolk) operating areas. We’d like partners to work with us to populate the maps with information which we can use to explore opportunities and develop a shared plan for 2020-25.


In order for a km of improvement to be recorded, actions must impact on accessible areas of the water environment, and be implemented across at least two of the following categories: 

  1. Access, facilities and recreation;
  2. Wildlife and biodiversity;
  3. Water quality. 


The approach will be supported and externally assured by the Water Environment Governance Group (WEGG).


For more information or to discuss any aspects of this, please email us at waterenvironmentimprovements@nwl.co.uk 

Downloadable content