Northumbrian Water Group

Winner of the Queen’s
Award for Enterprise

in the category of
sustainable development

We are proud to provide a sustainable, affordable, clean and safe water supply and to manage and treat the waste water returned to us in a way that protects the environment.

Terms of use

In return for making this website ('Site') available to you free of charge, you agree that by accessing and using the Site, either directly or via a hyperlink, you will be bound by these terms. The use and accessing of certain facilities, pages and areas of the Site, and the purchasing of any goods or services using the Site, may be subject to specific terms and conditions which are additional to, or different from, these terms.

In these terms 'We' 'Us' and 'Our' refer to Northumbrian Water Limited, a company registered in England and Wales with registration number 2366703 whose registered office address is Northumbria House, Abbey Road, Pity Me, Durham DH1 5FJ.

The Site is provided to you on an 'as is' and 'as available' basis.

Although We take reasonable care to ensure the accuracy and electronic integrity of the Site and its content, it should not be relied upon. We do not make any promise that any material on the Site is accurate or up to date, nor that use of the Site will be uninterrupted or error-free, or that it will be continuously available.

If you rely on the availability of the Site, or on any content or material on it, this is entirely at your own risk and We are not responsible.

It is your responsibility to check that any material which you download from the Site is free from viruses and compatible with your computer. We do not make any promise about this and We are not responsible for any damage caused to you or your computer by any material which you download from the Site.

We make no promises about, and are not responsible for, any third party material made available on the Site or contained on any third party website linked to on the Site. We do not monitor the content of third party websites and any links provided on the Site are for your convenience only.

Copyright in the content of the Site (together with the website design, text and graphics and the arrangement of them), and all trade marks, domain names and other intellectual property used in the Site belong or are licensed to Us. All rights are reserved.  If you download or print copies of the content of the Site you must retain any copyright or other intellectual property notices contained in the original. All of Our logos and associated phrases used on the Site are Our trademarks and should not be used without first getting Our permission in writing.

The Site is provided to you in order to give you access to its content and for you to make use of the facilities provided by the Site for their various purposes. You may download or print copies of the content of the Site only for your personal use for the purposes for which access to the Site is granted. If you want to download or print any of the Site content for any other purpose, you must first get Our permission in writing. In addition, no links to the Site are permitted without first getting Our permission in writing. To ask for Our permission, or to check if your intended use is already covered, please email legal@nwl.co.uk

Your use of the Site is subject to Our Privacy Policy and We ask you to read this before providing us with any of your personal details. We will use reasonable endeavours to protect your personal information. However, We cannot guarantee the security of your personal information and the use of the Site is at your own risk. Unless otherwise stated, information transmitted through the Site is not encrypted and could be intercepted by third parties or electronically delivered to parties other than the addressee. Any such information is sent at your own risk and you should therefore consider its sensitivity before sending it.

These terms and your use of the Site are governed by English Law and you agree to submit to the exclusive jurisdiction of the English Courts.  Nothing in these terms shall affect your statutory rights under English law.

These terms were last updated in [September] 2008. We may change or supplement these terms at any time and such changes or supplements shall be effective immediately upon posting of the modified terms on the Site. You will be bound by any modified terms that apply when you use the Site even if you do not read them, so we would recommend that you review these terms from time to time.